Our services
Newcomer and refugee support.
Arriving is only the beginning. Our caseworkers meet refugee and newcomer families at the airport and walk with them through housing, benefits, school enrollment, health appointments and the first job, until Siouxland feels like home.
Who it is for
Who we walk with.
Refugees and humanitarian parolees resettling in Siouxland
Asylum seekers and new arrivals who have no one here yet
Families who moved for work and need help finding their feet
Help with the first things.
A caseworker who speaks your language, or brings an interpreter who does
Help applying for Social Security cards, Medicaid and food assistance
Children enrolled in school and families connected to a clinic
Job readiness, resume help and introductions to local employers
What we handle
The first ninety days, side by side.
From the airport to a first paycheck, our caseworkers help with the practical steps of a new life in Siouxland.
01
Airport welcome and housing
Furnished first homes, lease help and introductions to landlords who rent to newcomers.
02
Benefits enrollment
Social Security, Medicaid, SNAP and refugee cash assistance applications.
03
School and health
School enrollment, vaccinations and a first visit with a family doctor.
04
Jobs and English
Resume help, employer introductions and a seat in an English class that fits your shift.
Before your appointment
What to bring.
Bring what you have for everyone in your family. If papers were lost on the way, tell us: many of them can be replaced.
Your I-94 and any arrival or parole documents
Passports or identity documents for everyone in the family
Any medical or school records you have
A phone number where we can reach you
No documents at all? Come anyway. Your caseworker will start from where you are.
Questions
Questions from new arrivals.
What people ask us most about this service. Ask us anything else: there is no wrong question.
Who can get help from Siouxland Immigration Services Inc.?
Anyone living in the Siouxland region of Iowa, Nebraska and South Dakota, whatever their status, language or ability to pay. Our newcomer services are funded for refugees and humanitarian parolees, and we will always point you to someone who can help if we cannot.
Do newcomer services cost anything?
No. Newcomer support appointments are free. Some programs we connect you with have their own rules about who qualifies, and your caseworker will explain them before you apply.
Can someone meet us when we arrive?
For families resettling through our program, a caseworker meets you at the airport or at our office and makes sure your first nights are safe and warm. If you arrived another way, call us and we will set up a first meeting as soon as we can.
What languages do you speak?
Our staff and interpreters provide support in English, Spanish, French, Arabic and other languages, including Spanish, Somali, Arabic, Vietnamese, Karen, Swahili, French, Dari, Pashto, Ukrainian, Haitian Creole, Tigrinya and Nuer.
Related resources
Read before you come in.
Plain language guides written by the attorneys and caseworkers you would meet in our office.
Family support
Enrolling your children in Iowa schools: a checklist for new families
Every child in Iowa has the right to attend public school, whatever their status. What the school will ask for, what it cannot ask, and how we can help.
July 15, 2026 · 5 min read
Immigration information
How to spot a notario scam before it costs you
Only attorneys and DOJ accredited representatives can give immigration legal advice. Six warning signs of fraud, and where to report it in Iowa and Nebraska.
July 30, 2026 · 4 min read
Request help
New to Siouxland?
Call, text or book a newcomer appointment. A caseworker will listen and help you make a plan for your family's first months. Newcomer appointments are free.
Our services
Other ways we help.
Immigration Legal Help
Applications, petitions and the next right step.
Translation and Interpretation
Language support for our community.
Family and Social Services
Keeping families together and well.
Education and Community Connections
Knowing your rights, and your neighbors.
Please note
The information on this site is general and is not legal advice. Every case is different, so please talk with one of our attorneys or accredited representatives about yours. Contacting us does not by itself create an attorney client relationship.
